Microscopy USA L.L.C.
SHIPPING POLICY
By placing an order through this website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
Delivery Terms
Transit Time U.S.
In general, U.S. are in transit for 2 - 7 days, we use United Parcel Service UPS ™. Microscopy USA does not ship to other international locations.
Dispatch Time
Orders are usually dispatched within 1-2 business days of payment of the order.
Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
Damaged In Transit
We will process a refund or replacement as soon as the courier has completed its investigation into the claim and following the return of the damaged item. The buyer assumes responsibility for the return shipping costs.
Customer Service
For all customer service inquiries, please submit an inquiry to Contact@MicroscopyUSA.com
RETURN POLICY
All Microscopy USA product sales are final. We will replace any product damaged or lost during shipment once confirmed by the shipping company and following the return of the damaged item. The buyer assumes responsibility for the return shipping costs.
USAGE POLICY
Procedural instructions for the proper use of all products sold by Microscopy USA are included in the video training program lessons.
NO Usage Instructions are included with the products sold through this website.
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