How it works ...
You must have purchased our Troubleshooting Guide and have it available as a reference source to participate in this consultation offer. If you tell others about this wonderful service, please also inform them they must purchase the Guide first. Our advice will regularly reference information in the Guide. Without the Guide in-hand, our responses will be of little value.
This is an email service only! We will usually respond within 12-24 hours to your message. Please do not call; no one is available to answer your calls; we will not respond to phone calls or messages left on our voicemail.
Limitations …
Heavens knows that we can't solve all of your microscope-related problems, but you will find that a few hundred dollars each year could save you time, aggrevation and thousands of dollars! There are other reasonable limitations to this service; see the downloadable Agreement for details*.
For those who have purchased our Troubleshooting Guide, Microscopy USA offers a consultation service related to the purchasing, care, and repair of clinical microscopes. For about the cost of one service call, you and your institution can receive expert advice for an entire year!
About half of microscope-related service calls could be eliminated if the laboratory staff members are better equipped with relevant information pertaining to their microscopy problems.
Additionally, this service may reduce your capital equipment costs by helping lab managers select the best type of microscopes to purchase. We provide recommendations related to the type of microscopes, objectives, and accessories that are actually needed by each of your lab departments. We saved one hospital over $30,000 in un-needed options! (We only provide recommendations; Microscopy USA does not sell new microscopes.)
